This presentation will take attendees through a step-by-step process on how to build a culture of accountability that will lead your organization to success. The session will focus on how to develop leaders and what results organizations will realize because of this. It is high-energy, with a plethora of takeaways that can be implemented immediately. In this era of home care and hospice, your most important asset is your people. This presentation will help you mold your top performers into the best staff in the market. In turn, your organization will become the employer of choice and your financial success will skyrocket!

Private Duty providers know that the day to day operation of a home care agency can surely be the villain. From scheduling headaches to staffing issues to incoming calls, there aren't enough hours in a day. Changing the way you do things seems to require a super power! Join other home care heroes in this highly-interactive, roundtable session where we will share best practices and hear what it's really like for those receiving services. Attendees will have the opportunity to discuss real-life scenarios and share their own experiences. Set your agency apart by capitalizing on the small things – oftentimes, these little details can make the most difference!

Congress and federal agencies have had a long history with home care through Medicare, Medicaid, the Veterans Administration, and other government programs. With a new Administration and Congress into its second year of action, what do they have in store for us? This program provides the up-to-the-minute report on legislative, regulatory, and legal issues coming out of Washington and into your lives in home care.

In the business of caring for others, your staff is your greatest asset (or your biggest barrier) to providing quality and value to your clients. For many providers, the home health aide (HHA) is one of the most undervalued assets and many times only an afterthought. While every aspect of your business is directly or indirectly impacted by the people who manage, coordinate, and provide service in your agency, but HHAs actually "touch" your patients more than any other caregiver that you send out. Furthermore, HHAs have been the fastest growing occupation since 2007 with a 46% increase in their ranks. Everyone agrees that the demand has already outpaced the supply making your aides a truly precious resource and one to be treated as such! The new Medicare Conditions of Participation will impact the supervision, education, and practices of your employees, but that is especially true for your HHAs. This session will provide you with education about the current regulations and their impact on your staff along with guidance on effectively implementing these changes in your practice. We will discuss the areas that require action/education for your staff and suggest real-time measures you can take to ensure staff compliance and agency success.

This informative session will focus on exempt employees. Who is exempt and non-exempt? What do you need to qualify for the executive, administrative, professional, and outside sales exemptions? Increasingly the U.S. Department of Labor (DOL) is auditing whether exempt employees are truly exempt. Plaintiffs' lawyers are filing misclassification lawsuits and class actions on this same issue. The DOL is also updating the overtime rules. Attend this presentation to learn the language you will need for your job descriptions and to ensure that you are properly classifying your employees to avoid liability and keep up to date with the latest developments.

Documentation impacts almost every facet of a home care practice. Your documentation either contributes to positive outcomes or becomes a problem area that impacts many areas of your business. This fundamental course reviews recent trends that impact documentation standards and reviews strategies for improving documentation from quality, safety, regulatory, and payment perspectives. Helpful documentation review tools will be highlighted during this session to ensure meeting regulatory and quality requirements. Factors that contribute to the increased emphasis on documentation and strategies for improving/enhancing documentation will also be reviewed.

The Centers for Medicare & Medicaid Services made several changes to their audit program in 2017. Join us for a session that will break down these changes and also discuss current initiatives by CMS audit contractors. During this session, we will take a closer look at what has changed, what is happening, and what to expect to see now and in the future audit environment for home health providers and durable medical equipment suppliers. This session is a great opportunity to ensure you are informed and prepared for the year ahead.

The expansion and availability of health information technology can provide home health agencies with the power to improve the quality of patient care by increasing efficiency and effectiveness. This presentation will provide you with insight on Florida's path to data exchange. You will also learn how to harness the strength of the Florida HIE (Health Information Exchange) Services to assist home health agencies in moving toward value-based models of care.

Attend this session to identify strategies to deal with difficult patient situations and “non-compliance” while achieving outcome improvement and keeping staff safe. Learn how to handle informed refusal of care to comply with the new Medicare Conditions of Participation. Update your process to discharge a patient the right way, detailing unmet goals, utilizing appropriate notification forms, and highlighting key documentation points to avoid regulatory issues and secondary fallout. Best of all, attendees will learn to identify intake best practices to avoid accepting patients that are inappropriate for home care in the first place and save your super powers for the more challenging things!

We are seeing big companies like Amazon and other retail and fast food giants hire away good caregivers. We are hearing what's important to millions of caregivers when it comes to choosing a place to work. Join Brandi Kurtyka, CEO of myCNAjobs, for a front row seat to dive into the latest trends in recruitment, hiring, and benefits. Gain an outsider perspective on how to approach scaling recruitment to meet the growing demands of your agency to drive revenue.

With caregiver scarcity, competitor crowding, and shifting consumer demographics, sometimes it feels like super powers are needed to successfully navigate the home care industry. You don't need X-ray vision or super human strength to win your market segment, but you do need to demonstrate why yours is the agency that will save the day! Attend this session and come out with the resources to: • Understand and apply the marketing and sales process to gain customers and referrers; • Identify what metrics to measure and broadcast; and, • Understand how data can be utilized to tell your agency's story, support your brand, and help consumers align with the home care good guys!

The emergency preparedness Conditions of Participation require that home health agencies conduct at least one “table-top exercise” annually. Every state in the nation is at risk for tornadoes, so this makes a good example of a table-top for agencies. In this session, we will walk through a table-top exercise for a tornado with a scenario slide presentation, discussion handout, and discuss key points to focus on as you lead your agency staff through this exercise. Take home the resources for a ready-made table-top to meet this component of your emergency preparedness program.

The home health survey process can be tedious and confusing. For an agency, the best line of defense is to have a firm understanding and a well prepared plan to navigate the process. Presenter Stefanie Woodrow will map out first the survey process from a surveyor perspective, and then outline an agency protocol to help the entire team be prepared.

The Centers for Medicare & Medicaid Services has signaled their intention to move toward a payment model that incorporates patient characteristics and reduces costs. Agencies, which already face razor-thin margins under today's payment model, face the transition to a payment model that is focused on patient characteristics to predict their care needs versus the predicted utilization of their care needs. As we prepare to face upcoming operational challenges, attend this presentation to learn the key factors you will need to know and find out how to analyze those factors within your agency population in order to best meet the demands of payment reform.

A nationally-renowned post-acute care management company has created an acuity-based, third-party authorization model for home health claims. Home Health Strategic Management (HHSM) has developed and installed the utilization review model for home care prior authorizations, and the model is currently in operation with plans for expansion. New home care models, such as the Patient-Driven Groupings Model and the post-acute Prospective Payment System, will require home health providers to create and manage care plans that achieve authorization approval in terms of value programming. Learn how payers are creating authorization models that address the drivers of value-based programming for home health programs from this progressive presentation.

What can tiny houses, Spartan races, knuckleball pitchers, armless archers, Snapchat, unibrows, and Minecraft teach us about innovation and differentiation? We all know that innovation and differentiation are essential, but developing and implementing truly unique ideas seems very difficult, and most fail to become more creative and distinctive. The solution is surprisingly simple. A singular method for finding unconventional ideas that will dramatically improve your ability to stand out and produce an endless supply of original breakthroughs. Attend this session to go from unconventional to unforgettable to unstoppable!