#HCAF2016
Annual Conference Sessions
Wednesday - Day 2 of 3
Breakfast, Lunch & Reception Included for Attendees
WEDNESDAY MORNING
Breakfast - with optional Round Table Discussions
7:15 - 8:15 am
8:15 – 9:30am
Regulations update/better committee outreach by HHA… overarching enforcement roles of federal and state governments to ensure the quality care and quality of life of long term care residents. The state's top ten deficiencies will also be addressed. The intent of surveys and the plan of correction to serve as a QAPI approach for improved care will be applied to the major areas of jeopardy cited over the past year by state and federal surveyors.
8:15 - 9:30am
How to design a business plan that will accelerate your business in the next two quarters and the next eight quarters. What tools do you need to create a new strategic plan? How to build a business ecosystem that will drive leads and accurate revenue? How to use social and digital media to move your brand.
Trade Show Morning Break
9:30am - 10:00am
TRADE SHOW GRAND FINALE LUNCH
12:00-1:30pm
1ST AFTERNOON BREAKOUT OPTIONS: 1:20-2:20pm
Bethany teaches healthcare professionals and patients mindfulness and self-care. In this experiential breakout session, she will focus on giving you a little “breather” from ALL of the wonderful information being shared with you and ALL of the Amazing Networking that you’ll be doing at the conference! This will be a session to practice taking time to care for yourself. Bethany will lead us through some very gentle movements in the chair, a bit of breathing and a deep relaxation technique. We will concentrate on relaxing and resting for a few minutes of mindfulness. Please come and join her for a restful and stress-relieving session.
It’s all in your mindset.
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Certified agencies have patients
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Private Pay agencies have clients
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Certified are reimbursed with Federal and State tax dollars
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Private Pay are paid by their clients
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Certified answers to Medicare standards and regulations
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Private Pay answers to their client’s standards
These are just a few of the items we will discuss so Certified agencies can learn how look, talk, operate and market your Private Pay business.
Quality Assessment/Performance Improvement (QAPI) has a significant impact on survey readiness, demonstration of quality to the public & referral sources, and the home health agency’s bottom line due to the financial implications of performance measures under value based purchasing and other key quality measures. This interactive program will guide participants through the components of a comprehensive QAPI program-focusing on the challenges home health agencies face and the importance of effectively utilizing key data and route cause analysis to monitor and manage their agency-wide QAPI programs. Industry best practice strategies, examples and group discussion will be utilized to guide participants in the development of an efficient, data driven program that assists home health leaders & managers in successfully focusing on QAPI priorities.
Significant merger activity in the home health and hospice industry has led many agency owners to consider the effects of selling their businesses. Surrendering control of an agency may be a desirable outcome, but owners want to ensure that their agencies, employees, and patients will be well cared for in the years after an acquisition. In this presentation, attendees will learn about the effects of selling their agencies if they pursue this exit strategy. The strategic, financial, clinical, and regulatory changes that result from transactions will be reviewed from the standpoint of the seller and buyer. The deep experience of Fleetridge Pacific in brokering home health and hospice acquisitions, as well as several relevant case studies, will serve as the background for this discussion. Attendees will learn that a home health and hospice agency can be sold while still honoring the long term goals of the seller.
Caregiver Training is vital to the success of any Private Duty Home Care - In Home Care Agency. Caregiving Skills are taught in a Caregiver Training Lab that is set up in a home-like environment that prepares Caregivers to work in a home setting. In our Caregiver Lab we have 18 pieces of medical equipment/assistive devices that are typically found in the homes of our clients. Many home care agencies require 1 or 2 years' experience and if they don't have this experience they are not eligible for hire. Find someone with HEART, and COMPASSION and wanting to make a difference in someone's life you should be able hire and train this person because they could be your ideal/model employee. Also learn how you can use your Caregiver Training Lab to assist people in your community to become better Caregivers for their loved ones.
This 100-minute session will take a deep dive into CMS' pre-claim review demonstration coming to all Florida Medicare agencies this October. Confused about the new program and what information CMS has released? Want to know the best way to implement these changes in your agency? How do you organize your staff to prepare for all of the time this entails? How should you prepare pre-claim documentation to ensure you get paid? Don't worry, we have you covered! This session will bring you the real tools you need to make sure you succeed under the new program and ensure you get your claims approved!
2nd AFTERNOON BREAKOUT OPTIONS: 2:30-3:20pm
The foundational concepts of value-based payment programs are well known to The Joint Commission. As a solutions focused partner, we work to help our accredited organizations understand and manage the key factors that impact operational capability and reliability. By measuring and monitoring these processes, organizations have a better likelihood of improving and achieving their performance goals. Whether you’re already accredited by The Joint Commission or just curious as to how the program works, come learn about how the framework for Joint Commission accreditation helps drives the forward momentum of performance excellence. Describe why some of the metrics aren’t so ‘new’ to Joint Commission organizations and explore the ways that the elements of performance can be used to uncover the root of inconsistent performance. Discover how to create performance dashboards that can monitor composite measures and explore the myths surrounding patient satisfaction. Whether you’re accredited by The Joint Commission or not, you will find valuable insights that can help you succeed in a Value-Based Payment world.
The Value of Home Assessments: Going Beyond “Pick up Throw Rugs” (Carolyn Sithong)
Current home assessment tools utilized by healthcare professionals, are limited in substance and outcomes, appearing mostly as audits or checklists. Through case study examples and showcasing various assessment tools, the audience will experience how tools can limit environmental assessment capacity, addressing only the physical context versus a transactional method that considers equally important social, occupational, temporal and personal contexts. Research finds that moving older adults towards implementation of suggested home modifications is difficult due to financial constraints and limited knowledge of both product availability and installation services. These findings will facilitate group discussion as participants collectively review before and after pictures and propose ideas, products and design solutions that eliminate barriers and support accessibility in the home.
Ride the Wave with “In home” Primary Care Providers for Better Outcomes (Lisa Kidd)
Baptist Home Health Care convinced their health system to develop a “In home” primary care service, to ensure a smooth transition for patients discharged from the hospital or emergency room at high risk for rehospitalization. Many of these patients were being referred to home health without the physician engagement needed for the home health agency to keep them out of the hospital. The program provides a safety net and continuation of care from the hospital until the time of follow up with a new or established primary care physician. The program usually consists of at least one visit from an ARNP providing the bridge and the appropriate orders to keep the patients safe at home. “In home” Primary Care Providers are in most communities, and willing to work with home health agencies to provide home care oversight.
Home Health mergers and acquisitions are happening at a rapid rate. Both the company being acquired and the acquiring company are faced with the unknown. Signing the dotted line is just the start of the process to bring the two worlds together. Knowing that change will happen and developing a strategy to address those changes is imperative in setting the foundation to integrate the agencies together and thus grow together. This session is designed to help guide the transitioning offices to develop that foundation which can be challenging during a time of such uncertainty. The methods provided during the session will help guide both parties to ensure the acquisition or merger is successful by using the strengths of both companies.
Looking for science in your sales? There are key indicators in sales that matter. Do you know your metrics? This session will focus on the top 5 indicators to watch for to help you achieve your sales goals!
3rd AFTERNOON BREAKOUT OPTIONS: 3:30-5:00pm
As ACO’s MCO’s and hospital systems realign in the dramatically changing landscape of healthcare reform, it is imperative that Home Health Agencies implement a strategy to develop and market themselves as strong partners boasting outcome data that demonstrates cost efficiency, improved re-hospitalization rates, improved population health, and high patient satisfaction.
Five years after the introduction of the Face-to-Face Requirement, agencies are still struggling to get it right. Many agencies have faced countless denials, which is costly in time, revenue and compliance. New guidelines became effective on Oct. 1, 2015, which will spur another round of audits (and probably denials). Join Jennifer Warfield, PPS Plus’s Education Director, as she delves into the specifics of the guidelines and offers valuable information on succeeding in this new Face-to-Face environment.
Jerry Shults draws on years of experience as a successful marketer in the healthcare industry and offers practical advice from his book, Home Health Marketing: Play to Win that applies not just to marketing, but to every area of life. Marketing is complex and competitive; everyone wants to know the "silver bullet", when it comes to successful marketing. Unfortunately there is no "silver bullet". There are, however, many normal bullets that, when used correctly, will result in success. Join Jerry as he discusses referral patterns, customer relationship management, prospect follow-up strategies and other topics to help maintain an edge on the competition.
With reimbursement shrinking over the years and a variety of pre and post payment reviews and recoupments, budgeting and forecasting your agency's oveall bottom line is a challenge now more than ever. John's session will help you make sense of it all and help you chart a course for smoother seas when it comes to budgeting and forecasting for your agency as you set sail towards the new horizon of ACO's and Value Based Purchasing.
This session will provide a discussion of best practices in preparing for and responding to the newest healthcare regulatory auditor, Zone Program Integrity Contractors (ZPICs). This session will discuss what a ZPIC audit entails and highlight differences between these auditors with previous regulatory auditors (ex: RACs).
Many factors are fueling the concerns that government-supported programs will not be able to sustain the rising long term care costs of our rapidly-aging population. Since Medicare and Medicaid in their current states will not suffice, various initiatives are underway to expand their budgets. Concurrently, experimental programs have been launched in an attempt to reduce the pressure on the publicly funded long term care system. Furthermore, private market solutions are being used increasingly to fund care. In order to thrive in the evolving health care ecosystem, home care agencies must understand how these programs are changing and how newly-emerging programs will alter the landscape dramatically.
SPECIAL VENDOR HAPPY HOUR: 5:00 - 6:00pm
It's 5 o'clock here! All attendees welcome!
MORNING BREAKOUT OPTIONS: 10:00-10:50am
The Centers for Medicare & Medicaid Services (CMS) is implementing a three-year Medicare pre-claim review demonstration for home health services in the states of Illinois, Florida, and Texas beginning in 2016. Pre-claim review is a process through which a request for provisional affirmation of coverage is submitted for review before a final claim is submitted for payment. This session with discuss what pre claim review, is, why it is taking place, discuss some processes and give tips for successful submission of pre claim paperwork
This session will help clinicians have a better understanding of what is reported to CMS via billing. In doing so, they can support regulatory compliant reimbursement as they provide care to their patients; thus improving outcomes and maintaining smooth seas in the future. This session is for both Hospice and Home Health providers.
New care and programming models outlined in the Affordable Care Act have arrived, and providers face changes that alter many of our historical community care delivery practices. Value-Based Purchasing, Comprehensive Care for Joint Replacements, readmission efforts and Alternative Payment Models challenge the status Quo for post-acute providers. Success in these area requires deliberate attention to the "volume-to-value" shift required by the ACA, and providers seeking success in the APM era will need to modify care processes refined over the PPS era. This presentation will outline the drivers to elevate the value in your programs. How can you create care plans that prompt value-based treatment? How can you assure your clinical staff delivers the new care plans to achieve the desired value? Does value occur one visit at a time, or is it an extended process that should be advanced on a per visit basis? How can agencies and clinical staff internalize exactly what Home Health Compare and star ratings say about their care quality in order to elevate outcomes as definited by publicly-traded data? Learn how agencies can employ the drivers of quality care to rewire their processes, performances, and value-based outcomes in this progressive presentation.
As we enter into the value-based purchasing model, home health organizations need to identify clinical best practices and programs to adapt to these reimbursement changes while continuing to improve patient outcomes. Three key components that will help agencies survive and thrive are OASIS data accuracy, effective episode management processes, and chronic care management best practices. This presentation will help agencies to develop and implementing specific strategies for success.
In the fourth year of its existence, the majority of hospitals in the US are still being penalized by Medicare for having patients frequently return within a month of discharge. Losing a combined $420 million, 2,592 are now receiving lower payments for each Medicare patient. While overall readmissions have dropped across the nation, 1 in 5 patients still return to the hospital within 30 days of being discharged. So what does this mean for hospitals across the country and their Readmission Reduction Programs? Ultimately, hospitals now more than ever need to have far more insight and control over the post-acute process. And the post-acute service that costs the least overhead? Home care. Health systems continue to clamor for ways to reduce readmissions, which often means stronger relationships with, and in some cases ownership of, home care agencies. So the question for you is how do you make yourself standout in a highly competitive crowd of home care providers in your region so you are receiving the best referrals?
Retaining and finding qualified caregivers is the number one challenge that we face as home care agency owners and operators. The external influences; Repeal of the Companion Exemption, Affordable Care Act and increasing minimum wage, this combined with the reality of the ever changing demands of the job, staff turnover, higher costs, and sub-standard customer service has led to the dilemma that we are now facing. In this session, you can pick up retention and recruitment strategies, discover tools and resources that you may want to use as your tactics, and learn how to stop the bleeding - "turnover."
GENERAL SESSION: 11:00am - 12:00pm
People - Performance - Profit, 3 Secrets to Home Care Success (Barry Banther)
Home Care business owners realize there is big opportunity. But they get stymied over staffing struggles, monitoring tools and reimbursement schedules. So, why do some Home Care agencies thrive while others don't? Its not any difficult as we might think and the secret is true for any small business. In this presentation Barry Banther will present the three secrets to hiring the best people, achieving performance measures and ensuring bottom line profit.