This session will allow home health staff a deeper dive into the world of revenue cycle management, including cash flow.  Billers, Collectors, Managers, Administrators, come one, come all!  If you need a better understanding of what it takes to get paid for home health services -- you will not want to miss this session. 

Home health agencies and administrators should understand the provisions of the health reform law (Affordable Care Act) that affect their practice and their patients' access to high quality and affordable care. Florida has been the national poster child for success with the Health Insurance Marketplace, while our state legislators and governor have opposed the reform law through the courts, by declining available funds for innovation demonstrations, and for expansion of coverage. We have new data that details where improvements to access and care have occurred and where we have opportunities to improve. Health care agencies and workers can and should be at the forefront of health reform innovations. This presentation will equip attendees to advocate for Floridians' health and the role of health professionals in health reform.

Significant regulatory change has occurred in 2015 and more is rapidly approaching. Home Health and Hospice providers are facing Accreditation/Medicare Certification Surveys that are very different in content, approach and expectation. The approach that might have resulted in a “passing” survey will not meet today’s standards. This presentation will provide participants with a 90 Day roadmap to survey readiness, utilizing a team based change management process. The focus will be on assessing readiness in three primary risk areas, establishing compliance goals, a PDSA process to achieve them and an ongoing approach to maintain that level of readiness.

The purpose of this education activity is to enhance knowledge of the home health Registered Nurse in the area of the quality measures (process and outcome measures) that are used in determination of the publicly reported Quality of Patient Care Star Rating by addressing contributing factors and OASIS guidance per authoritative information deemed appropriate by the Centers for Medicare & Medicaid Services (CMS) in an effort to ensure accurate and optimal ratings as evidenced by positive feedback from participants.

Learn the difference between Tele-Health, Tele-Medicine, Tele-Monitoring and Tele-Care.  We will explore the history of telehealth in technology development, clinical applications, service models and reimbursement. Come discuss the current challenges of healthcare reform, the new roles of tele-health, clinical trials and outcomes in home health settings. Together we will try to understand the current service and reimbursement models for tele-health in home health settings in order to prepare for the future of tele-health clinical applications, services and reimbursement.

This dynamic presentation provides participants with clear insights and strategies for developing a Total Customer Service Program. Learn the newest strategies to create a program that will dramatically impact your three key customer groups: patients and family members; physicians, discharge planners and other referral sources; and agency staff. Learn how a “real” customer service program can increase patient satisfaction and loyalty, generate more referrals and new sources of referrals, and directly impact your ability to increase staff satisfaction, morale and retention. This program will give participants the tools to become the preferred provider in a competitive field.